What’s Your Label?
Sugar-free, NEW!, Lite, 0 Trans Fats, Made in U.S.A, Nutrition Facts, Kaua'i Made. Labels have become a way of life among American consumers.
09 June, 2009
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According to a book review by the Gallop Management Journal, "New Book Reveals Why Consumers Bond With Brands," "The pursuit of brand devotion has driven companies to spend many millions of dollars every year on advertising, celebrity endorsements, loyalty programs, and fancy web sites. The result? Most companies still aren't emotionally connecting with their customers...This research demonstrates that customer satisfaction is woefully insufficient when the goal is an ongoing exclusive relationship between a customer and a brand."
Like many businesses today, not-for-profit business are facing challenging times when it comes to attracting new donors, re-upping past donors, and getting by with thin budgets and staff.