For Families

For Families

Given the choice, few people want to visit or live in a country in a state of civil war. Likewise, few people want to visit or be someone who is…

When you listen to others’ conversations, it’s amazing how much negative content there is. Many people use pessimistic, sometimes downright mean words as a matter of course. They complain. They…

One PR Fix, or communication upgrade, that I learned at the beginning of my career, is to replace using the word “but” with “and” to soften unfavorable language.  While this…

I’ve been through two hurricanes in my lifetime.  The most recent was Hurricane Iniki, which was a category 4 storm that devastated our island of Kauai, Hawaii in 1992.  Every…

There is always a way to graciously address any situation, no matter how uncomfortable. Plain and simple: ignoring the truth or being phony feeds into the discomfort of the most…

This may seem elementary, but it isn’t. The truth gets cloudy sometimes, and that’s what gets us in trouble. Most of us don’t intentionally lie or exaggerate the truth to…

Apologies can be very awkward. Handling an apology gently and thoughtfully can ease your discomfort and encourage the other party to accept your apology so that you can both move…