difficult correspondence Tag

3.10 131We've all had instances of things not going our way from mix-ups with a retail outlet, an incorrect credit card charge, poor service from a utility, etc.  Whatever it may be, we suggest that you work toward a solution in writing.  Written communication allows you to have a paper trail of your account so that you can refer back to it if necessary.  When writing to someone to express dissatisfaction, use this format: