Ok, so we've blogged about Twitter and its benefits a few times before. But as we Tweet more and more, it's amazing to see how Twitter has opened up a whole new meaning to communication, connectivity, and customer service. First of all, Twitter gives you a one-degree separation between you and the people and businesses on Twitter. Move out of the way, Kevin Bacon, Twitter's got you beat! It's so easy to Tweet your favorite celebrity, reporter, business, and so on. Of course you'll need to do a little investigating (quick Google search) to make sure the user you're tweeting is the "real" person or business you're looking for (versus imposters). And, many times, they will reply back to you. We've tweeted to and received replies from Al Roker, KGMB9 News, Starbucks, Zippy's, and Andy Bumatai, to name a few. So cool! We know it's cheesy to be star struck, but we don't care...we LOVE it! As a frequent Starbucks drinker, I was thrilled and very impressed with the prompt response I got when I tweeted @Starbucks a question one day. In terms of brand loyalty, can you imagine how my original warm-and-fuzzy feelings for my favorite coffee stop got even warmer and fuzzier (and led to more visits and purchases)?
02 July, 2009 / 1 Comment